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CANCELLATION POLICY

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 24 hours notice is required and appreciated for all cancellations.  We appreciate our guests as a whole and do understand that life  happens and situations occur that may be out of your control.  If you are unable to attend an appointment we would appreciate as much notice as possible to allow our service providers to book that time.

 

Should you fail to show up for your appointment, we will gladly reschedule one time, accompanied by a credit card on file to reserve it. 50% of the scheduled service will be charged in the event of a second missed appointment.

 

Esthetics cancellation policy
 

We understand that sometimes schedule adjustments are necessary, therefore, we request at least 48 hours notice for cancellations.

 

Please understand that when you cancel/ or forget to reschedule your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services.

 

• Less than 48 hours notice may result in a 50% charge of the scheduled services

• NO SHOWS will be charged 100% of the scheduled services 

• Appointments made for the next day are required to be cancelled before the end of that business day 

 

A credit card on file is required when booking any esthetic appointment, your card will NOT be charged unless a cancellation under 48 hours, or a no show occurs.

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REFUNDS + EXCHANGES

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We proudly stand behind all items we choose to carry in our salon.  Should you feel your purchase is not quite right for and your needs we will be happy to exchange it within 14 days from purchase for a more well suited item or store credit.  All Makeup, jewelry, and hair brush sales are final.

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CHILDREN

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In our salon, for safety purposes, as well as for your peace of mind and that of other guests, please bring children to the salon ONLY if they have an appointment.  An adult must remain with each child during their entire service.

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PAYMENT OPTIONS

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 We accept Visa, Mastercard, Discover as well as personal checks (with valid license) and cash. We do NOT accept American Express. For gratuity we do not include it in the final bill, if you would like to leave your stylist a tip, we accept cash, checks, or Venmo.

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SATISFACTION GUAREENTEED

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All of our services are 100% guaranteed within 10 days of service and only when professional products purchased at the salon are used. If for any reason you are not 100% satisfied with the service you received, we encourage you to please speak with a salon manager directly. We would like the opportunity to make things right!